Skip to primary navigation Skip to content Skip to footer

Employment


Village Programming Staff Application
Village Operations Staff Application
Theatre Operations Staff Application

Theatre Technicians:

Beginning in January of each year, we accept resumes from theatre technicians in the areas of lighting, audio, costumes, stage management, technical director, props, and pyro. We also attend SOTA, UPTA, and SETC. To be considered for a tech position, please submit your resume and headshot (if available) to Chelsey@CherokeeAdventure.com

You can also find our job postings on OffstageJobs.com

Village Programming Job Descriptions

OIV AMBASSADOR

REPORTS TO: OIV Program Manager

PRIMARY FUNCTION
Possess and expand upon a strong knowledge base of Cherokee crafts & culture and have a willingness to teach all Villagers to help grow and enhance their knowledge. You are knowledgeable in all areas of the Village and can step in at a moment’s notice to relieve, cover, and teach when needed. Your customer service skills are at the top level and all guests who have an interaction with you have left with a great appreciation for the Village.

JOB DUTIES

  • Greet guests upon arrival to Oconaluftee Indian Village. 
  • Deliver lectures through a guided tour or at designated zones as deemed appropriate. 
  • Know all Village lectures including both Square Grounds and Council House.
  • Possess ability to demonstrate each craft and relieve Artisans at specified times. 
  • Maintain order of guide line and customers.
  • Must possess the ability to effectively and consistently deal with customer dissatisfactions.
  • Dress in traditional Cherokee attire from specified time period.
  • Participate in Cherokee social dances and other programs as deemed appropriate. 
  • Clean and maintain area at all times of the day.
  • Must work a flexible and varying schedule and work weekends.
  • Must be able to adapt to changing work environment and varying conditions.
  • Performs all work in accordance with OIV policies and procedures.
  • Performs other duties as assigned by the CHA Program Director, OIV Manager, & Operations Manager

JOB KNOWLEDGE

Must have knowledge of the Eastern Band of Cherokee Indians culture, be able to work with individuals and groups alike, have good public speaking skills.

OIV DELEGATE

REPORTS TO: OIV Program Manager

PRIMARY FUNCTION
Possess and expand upon a strong knowledge base of Cherokee crafts & culture and have a willingness to teach all Villagers to help grow and enhance their knowledge. You are knowledgeable in multiple areas of the Village and can step in at a moment’s notice to relieve, cover, and teach when needed. Your customer service skills are at the top level and all guests who have an interaction with you have left with a great appreciation for the Village.

JOB DUTIES

  • Greet guests upon arrival to Oconaluftee Indian Village. 
  • Deliver lectures through a guided tour or at designated zones as deemed appropriate. 
  • Have knowledge of Village lectures including either the Square Grounds or Council House. 
  • Possess ability to demonstrate multiple crafts and relieve Artisans at specified times. 
  • Maintain order of guide line and customers.
  • Must possess the ability to effectively and consistently deal with customer dissatisfactions.
  • Dress in traditional Cherokee attire from specified time period.
  • Participate in Cherokee social dances and other programs as deemed appropriate. 
  • Clean and maintain area at all times of the day.
  • Must work a flexible and varying schedule and work weekends.
  • Must be able to adapt to changing work environment and varying conditions.
  • Performs all work in accordance with OIV policies and procedures.
  • Performs other duties as assigned by the CHA Program Director, OIV Manager, & Operations Manager

JOB KNOWLEDGE

Must have knowledge of the Eastern Band of Cherokee Indians culture, be able to work with individuals and groups alike, have good public speaking skills.

OIV ENVOY

REPORTS TO: OIV Program Manager

PRIMARY FUNCTION
Develop and expand upon a strong knowledge base of Cherokee crafts & culture and have a willingness to teach all Villagers to help grow and enhance their knowledge. You are knowledgeable in multiple areas of the Village and can step in at a moment’s notice to relieve, cover, and teach when needed. Your customer service skills are at the top level and all guests who have an interaction with you have left with a great appreciation of the Village. 

JOB DUTIES

  • Greet guests upon arrival to the Oconaluftee Indian Village. 
  • Deliver lectures through a guided tour or at designated zones as deemed appropriate. 
  • Know all Village lectures for primary zones. 
  • Possess ability to demonstrate a minimum of one craft and relieve Artisans at specified times. 
  • Maintain order of guideline and customers.
  • Must possess the ability to effectively and consistently deal with customer dissatisfactions.
  • Dress in traditional Cherokee attire from specified time period.
  • Participate in Cherokee social dances and other programs as deemed appropriate. 
  • Clean and maintain area at all times of the day.
  • Must work a flexible and varying schedule and work weekends.
  • Must be able to adapt to changing work environment and varying conditions.
  • Performs all work in accordance with OIV policies and procedures.
  • Performs other duties as assigned by the CHA Program Director, OIV Manager, & Operations Manager.

JOB KNOWLEDGE

Must have knowledge of the Eastern Band of Cherokee Indians culture, be able to work with individuals and groups alike, have good public speaking skills. 

OIV ARTISAN

REPORTS TO: OIV Program Manager

PRIMARY FUNCTION
Demonstrators will perform the process and techniques for making authentic Cherokee crafts for the guests.

JOB DUTIES

  • To create and exhibit crafts.
  • Must be able to meet monthly crafter guidelines.
  • Greet guests with a smile and be willing to answer any questions.
  • Clean and maintain craft area daily.
  • Must possess the ability to effectively and consistently deal with customer dissatisfactions.
  • Dress in traditional Cherokee attire from specified time period.
  • Participate in Cherokee traditional dances.
  • Must work a flexible and varying schedule and work weekends
  • Must be able to adapt to changing work environment and varying conditions
  • Performs all work in accordance with OIV policies and procedures
  • Performs other duties as assigned by the CHA Program Director, OIV Manager, & Operations Manager

JOB KNOWLEDGE

Must have knowledge of the Eastern Band of Cherokee Indians culture, be able to work with individuals and groups alike, have good public speaking skills. Must be able to show examples of work.

OIV COSTUMER

REPORTS TO: OIV Program Manager

PRIMARY FUNCTION
The Village costumer will make sure the Village staff has authentic Cherokee attire to wear for presentations to our guests. Must be creative, clean, and maintain proper attire for any Village employee that requires specified attire and Tsalagi Touring Group.

JOB DUTIES: 

  • Issues traditional attire daily to staff for use. 
  • Cleans and maintains all attire issued from the costume shop. 
  • Launder clothing daily. 
  • Keep track of inventory with monthly counts. 
  • Creates new pieces to replace old or worn out clothing. 
  • Keep shop clean and organized. 
  • Must work a flexible and varying schedule and work weekends
  • Must be able to adapt to changing work environment and varying conditions
  • Performs all work in accordance with CHA policies and procedures
  • Performs other duties as assigned by the CHA Program Director & on site managers. 

JOB KNOWLEDGE

Must have knowledge of the Eastern Band of Cherokee Indians culture, be able to work with individuals and groups alike, have good public speaking skills. 

Village Operations Job Descriptions

OIV BOX OFFICE ASSOCIATE

REPORTS TO: OIV Operations Manager

PRIMARY FUNCTION

To efficiently assist the guest with ticket purchases while promoting all of CHA’s programming.

JOB DUTIES

  • Greets each customer upon approach.
  • Keeps workstation and surrounding area clean and sanitary.
  • Provide our guests with information pertaining to all CHA venues.
  • Tracks ticket stock for weekly ordering purposes.
  • Maintains positive attitude and provides excellent customer service.
  • Clean and close down box office at close of business
  • Turn in required close out reports at close of business
  • Will be trained to cover Concessions and Retail.

JOB KNOWLEDGE AND SKILLS

  • Must be able to handle cash and change efficiently and accurately.
  • Must have retail and/or customer service experience.
  • Must have strong written and oral communication skills.
  • Must possess good math skills.
  • Must possess the ability to multitask efficiently
  • Knowledge of the Eastern Band of Cherokee Indians culture
  • Professional and well-groomed appearance
  • Self-motivated; Self-starter; must work without close supervision
  • Must be able to work effectively as a member of a team or independently
  • Must be able to lift up to 20 pounds and carry up to 15 pounds
  • Must be able to bend, stoop, reach, kneel, twist and grip items while working

OIV CONCESSIONS ASSOCIATE

REPORTS TO: OIV Operations Manager

PRIMARY FUNCTION

Provides excellent customer service and serves our customers snacks and beverages with a smile while maintaining a clean and organized space.

JOB DUTIES

  • Greets each customer upon approach.
  • Keeps workstation and food prep areas clean and sanitary.
  • Preps food for daily consumption, keeps selections fresh and ready to serve.
  • Tracks inventory for weekly ordering purposes.
  • Maintains positive attitude and provides excellent customer service.
  • Must be able to multitask and avoid an abundance of food waste.
  • Clean and close down concession stand at close of business
  • Turn in required close out reports at close of business
  • Will be trained to cover Box Office and Retail.

JOB KNOWLEDGE AND SKILLS

  • Must be able to handle cash and change efficiently and accurately.
  • Must have food service and/or customer service experience.
  • Must possess good math skills.
  • Must possess the ability to multitask efficiently
  • Knowledge of the Eastern Band of Cherokee Indians culture
  • Professional and well-groomed appearance
  • Self-motivated; Self-starter; must work without close supervision
  • Must be able to work effectively as a member of a team or independently
  • Must be able to lift up to 20 pounds and carry up to 15 pounds
  • Must be able to bend, stoop, reach, kneel, twist and grip items while working

OIV RETAIL ASSOCIATE

REPORTS TO: OIV Operations Manager

PRIMARY FUNCTION

Provides a welcoming atmosphere to each guest who visits the Village and the Gift Shop.

JOB DUTIES

  • Greets each customer upon approach.
  • Keeps workstation and retail store clean and sanitary.
  • Provide our guests with information pertaining to all CHA venues.
  • Help all guests with any needs pertaining to retail or Village.
  • Maintains positive attitude and provides excellent customer service.
  • Must be able to multitask.
  • Assist with tracking floor inventory, restocking shelves and storage room as necessary
  • Make sure all displays are organized and all merchandise is neatly displayed.
  • Clean and close down gift shop at close of business
  • Turn in required close out reports at close of business
  • Will be trained to cover Box Office and Concessions.

JOB KNOWLEDGE AND SKILLS

  • Must be able to handle cash and change efficiently and accurately.
  • Must have retail and/or customer service experience.
  • Must have strong written and oral communication skills.
  • Must possess good math skills.
  • Must possess the ability to multitask efficiently
  • Knowledge of the Eastern Band of Cherokee Indians culture
  • Professional and well-groomed appearance
  • Self-motivated; Self-starter; must work without close supervision
  • Must be able to work effectively as a member of a team or independently
  • Must be able to lift up to 20 pounds and carry up to 15 pounds
  • Must be able to bend, stoop, reach, kneel, twist and grip items while working

OIV LEAD ASSOCIATE

REPORTS TO: OIV Operations Manager

PRIMARY FUNCTION

Provide excellent customer service for our patrons while providing administrative support to the Village Operations Manager.

JOB DUTIES

  • Trained in all OIV positions including Box Office, Concessions, and Retail.
  • Resource for OIV Ops Staff when the OIV Ops Manager is off-site.
  • Greets each customer upon approach.
  • Keeps workstation and surrounding area clean and sanitary.
  • Provide our guests with information pertaining to all CHA venues.
  • Tracks inventory for weekly ordering purposes.
  • Maintains positive attitude and provides excellent customer service.
  • Clean and close down assigned workstation at close of business
  • Turn in required close out reports at close of business
  • Assist with Inventory Tracking

JOB KNOWLEDGE AND SKILLS

  • Must be able to handle cash and change efficiently and accurately.
  • Must have retail and/or customer service experience.
  • Must have strong written and oral communication skills.
  • Must possess good math skills.
  • Must possess the ability to multitask efficiently
  • Knowledge of the Eastern Band of Cherokee Indians culture
  • Professional and well-groomed appearance
  • Self-motivated; Self-starter; must work without close supervision
  • Must be able to work effectively as a member of a team or independently
  • Must be able to lift up to 20 pounds and carry up to 15 pounds
  • Must be able to bend, stoop, reach, kneel, twist and grip items while working

OIV OPERATIONS MANAGER

REPORTS TO: CHA Operations Director

PRIMARY FUNCTION

Ensure efficient operation of the Box Office, Concessions, and Retail of Oconaluftee Indian Village (OIV) while providing excellent customer service.

JOB DUTIES

  • Responsible for effectively managing Box Office, Concessions, and Retail operations team to insure efficient operation, inventory management, accurate money handling, and reporting.
  • Practice confidentiality at all times.
  • Makes recommendations regarding improvements to goods and services and operational procedures.
  • Must be knowledgeable of Cherokee craft work and craft materials.
  • Ability to communicate with local craft sellers and vendors while updating and organizing inventory as needed.
  • Must be knowledgeable of ticketing and POS platforms, ticketing/receipt printers and able to maintain proper functionality of all systems.
  • Conduct trainings for new hires and refresher training for returning and current employees.
  • Act as the IT liaison with internet, phone, security system, and computer providers for all areas of the OIV campus.

JOB KNOWLEDGE AND SKILLS

  • Must have two years of experience as a supervisor.
  • Knowledge of the Eastern Band of Cherokee Indians culture
  • Must possess the ability to multitask efficiently.
  • Excellent oral and written communication skills
  • Professional and well-groomed appearance
  • Must be able to work effectively as a member of a team or independently
  • Valid driver’s license required.

Theatre Operations Job Descriptions

BOX OFFICE TICKET AGENT

REPORTS TO: Box Office Lead

PRIMARY FUNCTION

Provide excellent customer service while engaging with our patrons to provide them with tickets to CHA’s events and attractions.

JOB DUTIES

  • Provide excellent customer service.
  • Effectively communicate with guests regarding ticketing options for the Mountainside Theatre, OIV, and community partners.
  • Conduct and appearance should be professional.
  • Must be knowledgeable of ticketing software and ticketing printers and able to maintain proper functionality of ticketing software and ticketing printers.
  • Scan tickets and welcome guests.
  • Responsible for maintaining a clean and organized workspace.

JOB KNOWLEDGE AND SKILLS

  • Must have strong math skills and ability to accurately handle cash
  • Must have strong customer service skills.
  • Knowledge of the Eastern Band of Cherokee Indians culture
  • Must possess the ability to multitask efficiently
  • Excellent oral and written communication skills
  • Self-motivated; Self-starter; must work without close supervision
  • Must be able to work effectively as a member of a team or independently

FOOD PREP

REPORTS TO: Concessions Lead

PRIMARY FUNCTION

Prepare food observing standard safe handling and food preparation guidelines.

JOB DUTIES

  • Follow all safe food handling practices.
  • Greet our patrons with a smile and greeting.
  • Prepare food for nightly dinners and concession stand.
  • Restock food needed at the end of each shift.
  • Report any equipment repairs to Concession Lead.
  • Maintain clean workspace and personal hygiene.
  • Conduct and appearance should be professional.
  • Responsible for maintaining clean concession stands, equipment, and food prep areas.

JOB KNOWLEDGE AND SKILLS

  • Must have strong customer service skills.
  • Must be able to efficiently prepare food.
  • Must possess the ability to multitask efficiently
  • Self-motivated; Self-starter; must work without close supervision
  • Must be able to work effectively as a member of a team or independently
  • Knowledge of the Eastern Band of Cherokee Indians culture

CONCESSIONS ASSOCIATE

REPORTS TO: Concessions Lead

PRIMARY FUNCTION
Provides excellent customer service to our patrons while serving prepared and prepackaged food.

JOB DUTIES

  • Greet our patrons with a smile and greeting.
  • Restock both concession stands at the beginning and end of each shift.
  • Report any equipment repairs to Concession Lead.
  • Conduct and appearance should be professional.
  • Responsible for maintaining clean concession stands, equipment, and food prep areas.

JOB KNOWLEDGE AND SKILLS

  • Must have strong customer service skills.
  • Must be able to manage register tills accurately and efficiently.
  • Must possess the ability to multitask efficiently
  • Self-motivated; Self-starter; must work without close supervision
  • Must be able to work effectively as a member of a team or independently
  • Knowledge of the Eastern Band of Cherokee Indians culture

CONCESSIONS LEAD

REPORTS TO: Mountainside Theatre Manager

PRIMARY FUNCTION

Efficiently manage concessions staff and functions while providing excellent customer service to our patrons.

JOB DUTIES

  • Greet our patrons with a smile and greeting.
  • Manages concessions staff including Beer and Wine
  • Ensure that concession stands have the equipment needed to operate.
  • Restock both concession stands at the beginning of each shift.
  • Report any equipment repairs to Mountainside Theatre Manager for nightly report.
  • Should be willing to learn trouble shooting methods to resolve POS equipment issues
  • Conduct and appearance should be professional.
  • Gets dinner count from Mountainside Theatre Manager the night before.
  • Schedules Food Prep to ensure that food can be prepared for scheduled dinners.
  • Track end of night food waste for reporting to the Mountainside Theatre Manager.
  • Responsible for maintaining clean concession stands, equipment, and food prep areas.

JOB KNOWLEDGE AND SKILLS

  • Must have strong customer service skills.
  • Must be able to manage register tills accurately and efficiently.
  • Must possess the ability to multitask efficiently
  • Self-motivated; Self-starter; must work without close supervision
  • Must be able to work effectively as a member of a team or independently
  • Knowledge of the Eastern Band of Cherokee Indians culture

BEER & WINE KIOSK

REPORTS TO: Concessions Lead

PRIMARY FUNCTION

Provide excellent customer service while serving patrons in accordance with ALE guidelines.

JOB DUTIES

  • Follow ALE guidelines for alcohol sales.
  • Greet our patrons with a smile and greeting.
  • Restock inventory at the end of each shift.
  • Report any equipment repairs to Mountainside Theatre Manager
  • Maintain clean workspace and personal hygiene.
  • Conduct and appearance should be professional.
  • Responsible for efficient and accurate handling of register cash.

JOB KNOWLEDGE AND SKILLS

  • Must have strong math skills and the ability to handle cash accurately.
  • Must have strong customer service skills.
  • Must possess the ability to multitask efficiently.
  • Self-motivated; Self-starter; must work without close supervision.
  • Must be able to work effectively as a member of a team or independently.
  • Knowledge of the Eastern Band of Cherokee Indians culture.

RETAIL ASSOCIATE

REPORTS TO: Mountainside Theatre Manager

PRIMARY FUNCTION

Make retail sales while providing excellent customer service.

JOB DUTIES

  • Greet our patrons with a smile and greeting.
  • Restock items at the beginning of each shift.
  • Keep sales floor neat and displays orderly.
  • Report any equipment repairs to Mountainside Theatre Manager.
  • Report low stock to Mountainside Theatre Manager.
  • Maintain clean workspace and personal hygiene.
  • Conduct and appearance should be professional.
  • Responsible for efficient and accurate handling of register cash.

JOB KNOWLEDGE AND SKILLS

  • Must have strong math skills and the ability to handle cash accurately.
  • Must have strong customer service skills.
  • Must possess the ability to multitask efficiently.
  • Self-motivated; Self-starter; must work without close supervision.
  • Must be able to work effectively as a member of a team or independently.
  • Knowledge of the Eastern Band of Cherokee Indians culture.