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Oconaluftee Indian Village Operations Manager

Department: Operations
Reports to: Operations Director
Location: Oconaluftee Indian Village, 288 Drama Rd, Cherokee, NC

Primary function: Ensures efficient operations of the Box Office, Concessions, and Retail of the Oconaluftee Indian Village (OIV) while providing excellent customer service. 

Job Duties and Responsibilities:

  • Responsible for effectively managing Box Office, Concessions, and Retail operations team to ensure efficient operation, inventory management, accurate money handling, and reporting
  • Practices confidentiality at all times 
  • Makes recommendations regarding improvements to goods and services and operational procedures 
  • Communicates with local craft sellers and vendors while updating and organizing inventory as needed
  • Possesses knowledge of ticketing and POS platforms, ticketing/receipt printers, and is able to maintain proper functionality of all systems (training will be provided)
  • Conducts training for new hires and refresher training for returning and current employees 
  • Acts as the IT liaison with internet, phone, security system, and computer providers for all areas of the OIV campus 

Job Experience and Skills:

  • Must be knowledgeable of craft work and craft materials 
  • Must be knowledgeable about Eastern Band of Cherokee Indians culture
  • Must have two years of experience as a supervisor
  • Must be able to multitask efficiently 
  • Excellent oral and written communications skills
  • Maintain professional appearance 
  • Must be able to work effectively as a member of a team and independently 
  • Valid driver’s licence required 


  • Salary TBD
  • Paid weekly
  • Training provided
  • Company perks 

To apply, complete the application by clicking the button below. Applications must be submitted by 4pm EST on March 13, 2023