Oconaluftee Indian Village Operations Manager

Primary function: Ensures efficient operations of the Box Office, Concessions, and Retail of the Oconaluftee Indian Village (OIV) while providing excellent customer service. 

Job Duties and Responsibilities:

• Responsible for effectively managing Box Office, Concessions, and Retail operations team to ensure efficient operation, inventory management, accurate money handling, and reporting
• Practices confidentiality at all times 
• Makes recommendations regarding improvements to goods and services and operational procedures 
• Communicates with local craft sellers and vendors while updating and organizing inventory as needed
• Possesses knowledge of ticketing and POS platforms, ticketing/receipt printers, and is able to maintain proper functionality of all systems (training will be provided)
• Conducts training for new hires and refresher training for returning and current employees 
• Acts as the IT liaison with internet, phone, security system, and computer providers for all areas of the OIV campus 

Job Experience and Skills:

• Must be knowledgeable of craft work and craft materials 
• Must be knowledgeable about Eastern Band of Cherokee Indians culture
• Must have two years of experience as a supervisor
• Must be able to multitask efficiently 
• Excellent oral and written communications skills
• Maintain professional appearance 
• Must be able to work effectively as a member of a team and independently 
• Valid driver’s licence required 

Benefits:

• Salary TBD
• Paid weekly
• Training provided
• Company perks 

To apply, complete the application by clicking the button below. Applications must be submitted by 4pm EST on March 13, 2023