Tickets
All sales are final. If you are unable to attend, ticket exchanges are available for a future date in the same season up to 24 hours before the scheduled date.
Weather
Oconalfutee Indian Village rarely closes due to weather. Tours may be paused during heavy rain or lighting and resume when the weather clears. Rainy weather may prompt a cancellation of dance demonstrations or the Time of War reenactment.
At Unto These Hills, we will still perform in a light rain. Heavy rain or lightning will prompt a pause of the production. We will pause for a period of time to try to allow the weather to clear. If the weather clears, we will resume the play where we left off and finish the remainder. If the weather does not clear, we may cancel that evening’s performance. In the event of a cancellation, an announcement will be made over the PA system. If a performance is cancelled prior to intermission, your ticket will be converted into a rain check that is valid through the end of the current season. If you choose to leave the theatre and the performance continues, you will not be issued a rain check.
Performance Cancellation Insurance
Performance insurance is available for an additional $5 per ticket. If a performance is cancelled prior to intermission, performance insurance entitles you to refund of your ticket price, not including fees and insurance. After a cancelled performance, you have five days to request a refund by emailing BoxOffice@CherokeeAdventure.com. After five days, your ticket will be converted into a rain check.
Performance cancellation insurance applies to show cancellations due to inclement weather, emergencies, or other unforeseen circumstances. Performance cancellation insurance does not apply unforeseen circumstances encountered by the patron. If you have a change of plans, you may request a date change or rain check at any time.
Package Deals
When you purchase a package deal, you are not required to visit both attractions on the same day. You must attend Unto These Hills on the day for which the package was booked. You may visit Oconaluftee Indian Village on adjacent days.
Pets
Pets are not permitted at either venue. We do allow service animals. Please note, there are gunshots and loud noises in Unto These Hills that may be upsetting to your service animal.
Food & Drink
We do not allow outside food and drinks. We have concession stands at both venues.
Photography
We encourage guests at Oconaluftee Indian Village to take photos and videos during their tour. Flash photography and video recording is not permitted during Unto These Hills. You are welcome to take photos before the show starts, including during the pre-show entertainment. Please share your photos with us on social media!
For professional photography requests, please contact our Communications & Development Director, Chelsey Moore, at Chelsey@CherokeeAdventure.com
Smoking
We do not permit smoking or vaping inside either of our venues. Guests may step outside the front gates to smoke and then return to the attraction.